20 November 2023

A well-chosen computerised maintenance management system (CMMS) can streamline maintenance operations, enhance asset management, and improve efficiency. With a plethora of CMMS and EAMS systems to choose from, it’s essential to consider the most relevant factors to make an informed choice.  

We asked our Head of Product Development, Stefan Swanepoel, and EAM Product Owner, Juan Vermeulen, to identify the ten crucial factors for choosing the right CMMS for your organisation.  

  1. Software Longevity: When assessing a Computerised Maintenance Management System (CMMS), evaluating its foundation, architecture and technology longevity is crucial. The CMMS should be constructed on a future-proof foundation that can adapt to evolving technologies and industry standards, preventing obsolescence shortly after purchase. Given the rapid evolution of technology, the CMMS must demonstrate technological sustainability and the capacity to adjust to emerging technologies. 
  2. Company Longevity: Assess the development team and the company’s long-term commitment to the CMMS product. Look for a clear future plan and roadmaps that align with technological advancements. A committed development team is vital for ongoing support and innovation. 
  3. Integration Capabilities: No system operates in isolation. Evaluate the ease of integration with other systems your organisation uses. Seamless integration is crucial for efficient operations and data flow between departments. 
  4. Data accessibility and usability: The CMMS should provide efficient and user-friendly access to relevant asset and maintenance data to enhance decision-making and productivity. Therefore, the analytics and reports made available by the system should be thoroughly evaluated and tested to see whether they meet your organisational demands.  
  5. Functionality: While core functionality is essential, a versatile CMMS should also offer features that cater to the specific needs of different teams within your organisation, whether it’s for the back-office team, planners or field workers. Ensure the CMMS aligns with your organisation’s goals and requirements. 
  6. Configurability: Every industry has unique needs. Assess the CMMS’s adaptability and configurability to tailor it to your business’s requirements. A customisable system can better address your organisation’s distinct processes and workflows. 
  7. Post implementation product support: Beyond the CMMS, consider the reliability and commitment of the company or team behind it. Investing in a long-term partnership is essential. Ensure the provider has a track record of delivering quality support and updates. 
  8. Security: Data security is a top priority. Verify that your CMMS provider has robust security measures to protect your sensitive information, preventing data breaches and unauthorised access. 
  9. Efficiency: A user-friendly and efficient system can save your organisation time and resources. Look for automation features that simplify tasks and reduce the need for extensive training. An intuitive interface is key to boosting user adoption and productivity.  
  10. Industry 4.0 Compatibility: In an era of Industry 4.0, your CMMS should be ready to adapt to the changing landscape. To provide a comprehensive view of operations, it should consider all relevant information, including production plans, spare parts availability, and service provider schedules. 

When selecting a CMMS, you are not just choosing a software system; you are investing in your business’s future. Your CMMS choice will significantly impact your team’s maintenance efficiency, asset management practices and overall operations. The goal is to be a more prosperous and competitive organisation.