“Having a trustworthy single view on our installed base is important to develop, sell and deliver after-sales services. With Pragma as a partner, we have implemented procedures and supporting tools like On Key to allow us to professionally and effectively serve our customers on all levels.”
Mesut Özdogan, Head of Services
Key challenges
Meyn’s ambition to grow its advanced services offering, built around service contracts and proactive support, was constrained by several operational challenges.
- Maintaining a reliable, consolidated view of the installed base —including “as-maintained” structures, revision history, and data spread across multiple ERP systems.
- Enabling quick, accurate service costing that reflects asset condition, scope, and operational context.
- Developing accurate, risk-based maintenance plansthat align with equipment usage and service contract terms.
- Addressing gaps in installed base and maintenance plan visibility for third-party assets included in service scope.
Our engagement
Our partnership with Meyn began in 2006 and continues as a long-term collaboration focused on strengthening their after-sales business.
Key areas of support included:
- Conducting an Asset Management Improvement Plan(AMIP) assessment, which informed the business process design.
- Deploying On Key EAMS as a global information system built to manage the installed base and maintenance processes.
- Delivering critical softwareintegrationsbetween On Key and ERP systems, ensuring a unified view of the installed base and seamless operational data flow.
- Developing a custom Advanced Maintenance Planning tool, enabling Meyn to quickly build accurate, risk-based maintenance plans tailored to customer contracts and equipment conditions.
Value add
The partnership enabled Meyn to transform its after-sales business into a scalable, profitable advanced services operation. A central outcome was a single, trustworthy view of the installed base, which became the foundation for efficient service costing, accurate maintenance planning, and reliable contract delivery.
Key results include:
- Established a fully operational after-sales division, including improved support for regional offices.
- Reduced service costing leadtime to under eight hours, enabling faster, more accurate service proposals.
- Ability to project spare part sales per customer or region and benchmark against actual sales, improving commercial insights.
- 100% delivery of profitable service contracts, supported by accurate data and standardisedprocesses.
- Achieved a >90% service contract retention rate, reflecting strong customer satisfaction.
- Sustained after-sales revenue growth of over 6% annually, alongside improved profitability and service levels.
- Evolved the service offering from a Basic Maintenance Concept to an Advanced Maintenance Concept, enabling long-term scalability and business growth.
Client background
- Meyn is a global OEM in the food processing industry, serving customers in 100+ countries with high-performance equipment and advanced services offering. With an extensive installed base, their solutions enable clients to maximisecapacity, efficiency, and uptime.
- Advanced services are a core part of Meyn’s value proposition. They offer tailored agreements —including inspection, parts-only, and full maintenance contracts —designed to optimiseequipment performance over its lifecycle. Dedicated contract managers oversee execution and reporting to ensure service consistency at scale.
- Meyn combines maintenance planning with a global network of over 130 engineers across 20+ countries. The Meyn360 digital portal provides real-time access to parts, manuals, inventory, and service history, enabling efficient, data-driven service delivery alongside their equipment offering.