30 October 2023

Effective training is critical when implementing a Computerised Maintenance Management System (CMMS) or an Enterprise Asset Management (EAM) system. In this article, we explore that with the benefits of proper training; employees may adopt and use the new system more effectively, leading to improved data quality, user engagement and asset performance.

Improved data quality

One of the most significant benefits of good training is improved data quality. EAM systems rely on accurate and up-to-date data to make informed decisions about asset maintenance, repairs, and replacements. With accurate data, asset performance can improve, leading to decreased downtime, increased productivity and lower maintenance costs.
Proper training can help employees understand how to input data correctly, what data is important and how to maintain data quality over time. With this knowledge, employees can ensure that data is accurate, complete and relevant, providing EAM systems with the information required to make informed decisions about asset management.

User engagement

Another significant benefit of good training is increased user engagement. When employees are confident in their ability to use an EAM system, they are more likely to engage with it and take ownership of their role in asset management. This engagement can lead to improved collaboration, increased productivity, and a better understanding of the impact of asset management on business operations.
Good training can also help employees see the value of using an EAM system and how it can benefit the organisation. This understanding can lead to a more positive attitude towards the system, making employees more likely to use it effectively.

Asset performance

Finally, good training can lead to improved physical asset performance. When employees understand how to use an EAM system, they can identify asset issues earlier, allowing for proactive maintenance and repairs. This proactive approach can help prevent unplanned downtime, increase asset lifespan, and reduce maintenance costs.
It can also help employees understand how to prioritise asset management tasks based on business priorities. Employees can make informed decisions about when and how to perform maintenance tasks by understanding how asset performance impacts business operations. Therefore, training should go beyond a How-To approach and expand deeper into asset management in general.

A dedicated training division

On Key EAMS training is offered by the Pragma Academy. The Pragma Academy uses engineers and instructional designers whose goal is to provide impactful learning experiences to On Key users through structured skills development and role-based learning. The training is delivered through a blended approach using elearning, discussion forums and virtual instructor-led training (VILT). A subject matter expert leads the VILT sessions and allows learners to ask detailed questions and get insights into how these practices can work in their environment. Find the On Key Training webpage here.

On Key – a smart EAMS powered by smart people // smart learning

Your team will be equipped with the skills necessary specific to their role. Our On Key courses have been created for our On Key users based on their roles within the organisation and knowledge requirements of the On Key enterprise asset management (EAM) software. The various modules that make up each course will give On Key users a general understanding of the structure of On Key and will equip them with the skills to work in specific software modules. To get a taste of our training, see Mike Else, our Head of Training, in action in our How To videos.

A far-reaching investment

An EAM system is a significant capital investment for an organisation. By investing in relevant role-based training, organisations can ensure that their EAM system is used effectively, providing the information and insights required to make informed decisions aligned with their strategic asset management goals. Look out for our next article, where we unpack the value of role-based learning pathways and how this approach is key to optimising user EAM system engagement.

To learn more about our approach to training, watch our A Holistic Approach to EAMS Training webinar.