On Key EAM Archives

On Key EAM is Mey's preferred EAM system

On Key takes food processing manufacturer’s after-sales service to new heights

“Having a trustworthy single view on our installed base is important to develop, sell and deliver after-sales services. With Pragma as a partner, we have implemented procedures and supporting tools like On Key to allow us to professionally and effectively serve our customers on all levels.”

Mesut Özdogan, Head of Services

Key challenges

Meyn’s ambition to grow its advanced services offering, built around service contracts and proactive support, was constrained by several operational challenges.

Maintaining a reliable, consolidated view of the installed base —including “as-maintained” structures, revision history, and data spread across multiple ERP systems.
Enabling quick, accurate service costing that reflects asset condition, scope, and operational context.
Developing accurate, risk-based maintenance plansthat align with equipment usage and service contract terms.
Addressing gaps in installed base and maintenance plan visibility for third-party assets included in service scope.

Our engagement

Our partnership with Meyn began in 2006 and continues as a long-term collaboration focused on strengthening their after-sales business.

Key areas of support included:

Conducting an Asset Management Improvement Plan(AMIP) assessment, which informed the business process design.
Deploying On Key EAMS as a global information system built to manage the installed base and maintenance processes.
Delivering critical softwareintegrationsbetween On Key and ERP systems, ensuring a unified view of the installed base and seamless operational data flow.
Developing a custom Advanced Maintenance Planning tool, enabling Meyn to quickly build accurate, risk-based maintenance plans tailored to customer contracts and equipment conditions.

Value add

The partnership enabled Meyn to transform its after-sales business into a scalable, profitable advanced services operation. A central outcome was a single, trustworthy view of the installed base, which became the foundation for efficient service costing, accurate maintenance planning, and reliable contract delivery.

Key results include:

Established a fully operational after-sales division, including improved support for regional offices.
Reduced service costing leadtime to under eight hours, enabling faster, more accurate service proposals.
Ability to project spare part sales per customer or region and benchmark against actual sales, improving commercial insights.
100% delivery of profitable service contracts, supported by accurate data and standardisedprocesses.
Achieved a >90% service contract retention rate, reflecting strong customer satisfaction.
Sustained after-sales revenue growth of over 6% annually, alongside improved profitability and service levels.
Evolved the service offering from a Basic Maintenance Concept to an Advanced Maintenance Concept, enabling long-term scalability and business growth.

Client background

Meyn is a global OEM in the food processing industry, serving customers in 100+ countries with high-performance equipment and advanced services offering. With an extensive installed base, their solutions enable clients to maximisecapacity, efficiency, and uptime.
Advanced services are a core part of Meyn’s value proposition. They offer tailored agreements —including inspection, parts-only, and full maintenance contracts —designed to optimiseequipment performance over its lifecycle. Dedicated contract managers oversee execution and reporting to ensure service consistency at scale.
Meyn combines maintenance planning with a global network of over 130 engineers across 20+ countries. The Meyn360 digital portal provides real-time access to parts, manuals, inventory, and service history, enabling efficient, data-driven service delivery alongside their equipment offering.

On Key’s multi-lingual triumph in standardising operations for Europe’s largest pet food producer

“The main On Key system was translated into French so that French-speaking users could use the system in their language.”

Key challenges

With 95% of users unable to speak English, the project implementation was very challenging.
Our client has multiple sites, and this specific site was the sixth site where On Key and the business processes were implemented according to the companywide standards which we developed for them. There was some resistance to the implementation as the staff at this site preferred their old ways of doing things. Effective change management, therefore, had to play an important role.
The On Key system and any user training material had to be translated into French.

Our intervention

Development and implementation of standardised Work Planning and Control and Engineering Stock Control business processes.
Implementation of On Key based on agreed standards.
Implementation of On Key Express.
Implementation of On Key Analytics.
Training staff in using the system and adhering to the business processes.

Value add

Standardised business processes.
Standardised and improved reporting capability.
Implementation of On Key Material Manager.
Increased data velocity ensures transparency and increased control over Material Management activities, eliminates duplicated activities, and assists in ordering parts more timely.

Client background

Our client was established in Ireland in 1969. Since then, the company has grown into one of Europe’s largest private-label pet food producers. Initially, the company focused on supplying private-label canned pet food to the Irish and UK markets but has expanded to include Pouch and Alu-tray formats. Today, the company operates in 11 locations around Europe, 9 of which operate major production facilities. Pragma’s On Key has become a vital part of their operations in recent years.

An On Key EAM implementation that unlocked efficiency and optimised operations

Cooper/T. Smith de México, a prominent player in the Mexican Port of Altamira, faced asset management challenges that hindered their operations. Our intervention revolutionised their approach, resulting in substantial improvements, including increased equipment availability, reduced maintenance costs and enhanced overall productivity.

“Pragma exceeded our expectations, and to our great satisfaction, this project surpassed its goals and represented an economic benefit of an ROI of 9.4 to 1.”
– Arturo Encinas Valenzuela, Executive Director –

Key challenges

The client’s limited asset management maturity resulted in inefficiencies and higher operational costs. Maintenance processes were reactive leading to increased downtime, higher maintenance costs, and lower equipment availability. The lack of a structured AM approach posed significant challenges due to the need to process bulk cargo in a timely and cost-efficient manner.
Penalties and delays due to equipment breakdowns, maintenance being delayed, and unoptimised maintenance strategies were having a negative impact on profitability as well as reputation.
There was no asset criticality plan in place for critical assets, resulting in some critical assets not receiving the necessary attention, and less critical ones being over-maintained.
A lack of effective performance monitoring tools and key performance indicators (KPIs) for tracking and analysing operations made for difficult data-driven and informed decision-making.

Our intervention

Before the project was launched, an AMIP (Asset Management Improvement Planning) assessment gave insight into and understanding of the client’s AM maturity. The results were benchmarked against international and local companies, and a clear action plan was developed based on the results.
The AM objectives, policy and strategy were defined in a series of strategic workshops facilitated by the project’s executive team.
The project’s first phase was successfully implementing the On Key EAM (enterprise asset management) system. On Key EAM enabled the implementation of the asset management objectives in line with the planned sustainable asset management journey.
Customised Work Planning and Control processes were developed and implemented to facilitate tactical maintenance management throughout asset lifecycle phases.
An asset criticality matrix was developed to apply specific maintenance strategies for critical assets.
An OMM (optimum maintenance mix) process was implemented to analyse the current reactive maintenance state to one of reliability-centred maintenance where maintenance plans could be optimised.
A series of dashboards and KPIs were developed using On Key Insights, our BI platform, to control and analyse performance levels.

Value add

Equipment availability increased by 26.6%
Maintenance costs were reduced by 25.8%
Penalties paid due to delays were reduced by 17.2%
Overall productivity increased by 15.8%
The project’s economic benefits represented a return on investment of 9.4 to 1

Client background

Cooper/T. Smith de México has operated and managed the specialised public terminal for handling mineral bulk and general cargo in the Mexican Port of Altamira, Tamaulipas, for over ten years.
The public terminal has a 600m waterfront and a 22 ha storage area. The terminal has two docks, allowing for the berthing of ships up to 260m long and 32.20m beam. They can receive up to 80,000 deadweight tons (dwt) ships. There is an unloading/loading capacity of between 14,000 to 20,000 tons per day for bulk materials, depending on the type of ship and the density of the material.
The terminal and its storage yards are authorised to operate as a controlled area, which gives port customers competitive advantages in foreign trade and provides cargo security due to the controlled access to the entire terminal and closed circuit television.

insurance process automation using On Key EAM

King Price Insurance accelerates operations: The power of automating facilities repairs

Discover how On Key EAM transformed the facilities repair process at King Price Insurance, resulting in streamlined operations, enhanced customer experiences and boosted overall performance. This case study highlights the power of technology in revolutionising the insurance landscape. Imagine what it could do for you as you dive into the insurance world.

“With minimal automation, staff efficiency improved by 33% and will improve as King Price defines more process automation.”

– Christine Howden, Manager Community Support –

Key challenges

Complexity of repair claim validations and processes.
Required a portal for managing quotations and new policies.
70% of claims are for geyser and glass claims, and a solution was required to reduce the time staff use to manage the claims.
Smooth integration of different systems in support of business processes.
Required a single platform suitable for various sectors of business to use.
Capability for a client to directly log claims or requests.
Capability for external contractors to access and update the system with limited functionality.
Successful integration with the financial system to ensure an end-to-end autonomous process in support of claims.
The ability to make informed financial decisions related to Community Schemes.

Our intervention

Documented business processes that incorporated the automation procedures.
Adaptation of On Key for the use of managing insurance policies and claims.
Design, develop and use various applications to manage insurance policies and claims.
Automation of geyser and glass claims through the use of integration software.

Value add

Managing agents and brokers have 24/7 access to repair claims and can request quotes for new and existing clients using the Work Portal.
Automation of:
- validation for a claim, including approval of geyser and glass claims
- auto-assignment of suppliers’ online quoting
- auto-approval of invoices where quotes are already approved.
An in-depth asset register to specify claims to a component level.
Dashboards displaying realtime information of claims that are delayed.
Dashboards that can easily be adjusted based on learnings by King Price teams.
Traceable workflow of claims through the On Key work order management process.
Automated notifications using SLA functionality and work order triggers.
Claimant can register and track progress through a single platform.
Contractors can manage work execution, quotation and invoicing in a single solution.

Client background

King Price is a leading short-term Insurance provider in South Africa. They wanted to streamline current business processes to support community schemes and explored replacing their existing system with a system that can be developed and tailored to fill the role of a central hub, be the system of record, and manage the entire process flow.
King Price was seeking a unique solution that enables a connected community through complete underwriting, claims admin and repair solutions for all their stakeholders. The claims system should minimise human intervention, allowing a smooth and user-friendly experience for a potential client, clients, contractors, agents, brokers, King Price in-house departments, including claims to name but a few.

Pick n Pay Case Study. On Key for Facilities management in the retail sector.

Pick n Pay | Making informed decisions, saving costs and increasing efficiency with On Key EAM

Download the full case study to delve deeper into how Pick n Pay, Africa’s leading consumer goods retailer, made informed decisions, saved costs and increased efficiency.

With a commitment to delivering high-quality products at competitive prices, Pick n Pay sought to digitise its facility and asset management processes while gaining control over expenses and reducing risk. By partnering with Pragma and implementing the On Key EAM system, Pick n Pay has successfully prioritised cost-saving improvements, significantly reducing air conditioning costs, overall breakdowns, and mean time to repair. Discover the complete results, including the realised savings of R31m, a 47% faster mean time to repair (MTTR), and a 42% decrease in aircon plant room costs. Download the case study now to learn more about PNP’s transformative journey and take inspiration for your own business.

Retail Facilities | Pick n Pay | Making Informed Decisions, Increasing Efficiency and Saving Costs

Pick n Pay had the vision to digitise facility and asset management processes, increase control over cost, and increase efficiencies. Pragma was asked to assist with an asset identification and verification (AIV) project to update the asset register, implement the On Key EAM system and streamline the workflow process to simplify the management of facilities and assets.

Retail Facilities | Massmart | Making Informed Decisions, Increasing Efficiency and Cost Savings

In this case study, we take a look at how Pragma assisted Massmart to implement On Key EAM and integrate it with SAP. The team was also tasked to streamline the workflow process to simplify the management of facilities and assets using our Contractor Portal app, Work Order Approval app and On Key Insights dashboards.